This Refund Policy applies to the digital service providing access to a secure VPN connection VPN for friends (the “Service”).
The service is delivered digitally. After successful payment, the user receives access to the subscription and connection instructions.
This English version is provided for convenience. If there is any discrepancy, the Russian version may be used as the primary version.
1. How to request a refund
To request a refund review, contact Service support and provide:
- order or payment identifier;
- payment date and amount;
- payment method;
- a short description of the issue, including if the VPN could not be connected after contacting support.
The information above is sufficient for review. If needed, support will request any additional details.
Support contacts:
- Telegram: @friends_connect_support
- Email: support@vpn-for-friends.com
2. Review process
Each request is reviewed individually, taking into account subscription status, activation and use of the service, and technical payment data.
The review period depends on the completeness of the information provided and may take several business days.
3. Refund conditions
- If the digital service has not yet been activated and access was not provided, a full refund may be issued after verification.
- If the user contacts support within 3 calendar days after payment, follows the recommended troubleshooting steps, but the VPN still cannot be connected on their device or through their internet provider, the subscription payment will be refunded in full. Bank, payment provider, and blockchain network fees may not be refundable if they were retained by the payment provider and are non-refundable under its rules.
- In all other cases where the service has already been activated and used, the availability and amount of a refund will be determined individually, taking into account the remaining subscription period, usage, and the circumstances of the request.
- If access was not provided due to a technical issue on the Service side, support will help activate the subscription or review a refund request.
4. Erroneous and duplicate payments
If a payment was made in error or duplicated, contact support with transaction confirmation. Such cases are reviewed on a priority basis.
5. Payment provider fees
Payment may be made through payment partners, including bank and cryptocurrency methods. Fees charged by payment systems, banks, and blockchain networks may be non-refundable if required by the relevant payment provider’s rules.
6. Refund method
If a refund is approved, it is made using the same payment method when technically possible. For cryptocurrency payments, support may offer an available refund method agreed with the user. In other cases, support may propose an alternative method by agreement with the user.
7. Related documents
See also the Terms of Service and the Delivery Terms.